If you find yourself dissatisfied with a purchase from our online store, Dandy is here to make the exchange process easy for you.
Please bear in mind that this policy is only applicable for our online store- the following are a few guidelines to aid you in the process:
An item may be exchanged within 30 days from the date of purchase via courier.
Items purchased at a discount or on sale may not be exchanged.
Please make sure the item is unused with the tags still on, in its original packaging, and accompanied by the original invoice.
We do not offer cash refunds. Instead, you will be given a coupon for the full amount that may be availed at the online store ONLY. The coupon is indefinitely (all other terms and conditions can be found on the coupon).
The above conditions are only applicable in the case of non-sale orders. Sale orders may only be exchanged if a valid cause is present and will take longer to process.
Our customer care representatives will be happy to further assist you, in case you have any questions. Please get in touch by email at [email protected] or call at 0423-2111222 and give your assigned Dandy representative all the relevant information regarding your sale. They will talk you through the process and make sure all conditions are met, so we can ensure a speedy exchange.